Return/Exchange Policy

Updated 11/20/18

LiveFitCulture Lifestyle Digital Products and Membership Refunds Return/Refund Policy

We strongly believe in our services and want you to be fully satisfied with your membership with us. This is the reason for the LiveFitCulture 100% Satisfaction Guarantee.
 
If you cancel your monthly membership subscription within 7 days of signing up (during the free experience period), you will not incur any fees associated with the membership. This guarantee does not apply to purchases for access to Libraries, products, or any other programs or plans other than the LiveFitCulture Lifestyle monthly membership.  


100% Satisfaction Guarantee-What it is:
We want you to feel confident that LiveFitCulture provides you everything that we say we will. If you do not feel as though we came through on our promise, simply send an email to support@LiveFitCulture.com and we will be happy to refund your purchase.

100% Satisfaction Guarantee-What it is not:
The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your Lifestyle, mentality and ultimately your self confidence. We have developed a system to educate YOU to create sustainable results - but the first step starts with you. 

Policy

LiveFitCulture can accept returns of products or services purchased directly from LiveFitCulture, in accordance with the restrictions below. Although we strive to minimize process times, refunds may take more than one week to process once we receive all required information and products.

For all product returns, you must provide the original packing slip before we will consider reimbursement. In the event that you are returning a product to our warehouse, you are solely responsible for shipping and tracking the return of that product. We encourage you to purchase tracking information for your own insurance. We do not process returns on products that have not been received by our warehouse. 

Policy Restrictions (Applicable To All Returns, With the Exception of "Under 100 Club" ) 


1. To be considered for a refund or exchange, are only permitted within 7 days after Purchase, the return must be requested within 7 days of receipt. To request a refund or exchange, please email support@LiveFitCulture.com. Once the request is approved and you receive a return Label (for domestic orders), the item must be shipped within 3 days. In all cases, refunds will be made ONLY via the original form of payment. It may take up to two (2) billing cycles for the refund credit to appear on your statement. 

2. LiveFitCulture l is not responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. In the event that a package is lost or damaged during shipment the customer is responsible for filing all claims with the mail carrier. LiveFitCulture is not responsible for any package(s) once it is in the hands of mail carrier.


3. Shipping costs are non-refundable. You are responsible for shipping costs associated with returning the item.

4. eBook, instant downloads, unlimited (i.e. Lifetime) access & Custom Meal Plan/Workout Plan purchases are non-refundable.

5. All event ticket sales are final. Tickets purchased for a LiveFitCulture event may not be returned or exchanged for a full or partial refund.

6. Apparel purchased directly from LiveFitCulture may be exchanged or returned for LiveFitCulture store credit. The apparel item(s) must be in “new” condition including in an unworn and unwashed condition, and all original tags and labels must be attached to the item(s).

7.Test prints, sports bras, underwear, and socks cannot be returned or exchanged. 

8. Other Items - All other items must be unopened and unused to be considered for a refund.



LiveFitCulture Swag Return Policy

Updated 11/20/18

DELIVERY AND SHIPPING
Shipping times vary but we always aim to have your order delivered within 3-5 business days.

For international orders, please note that in some cases your country may charge you duties, taxes, or import fees. We have no control over those and are not responsible for those fees!

LiveFitCulture is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. LiveFitCulture is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers. 

*Any order, domestic or international, that is returned to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for re-shipment of the package. We do not cover/reimburse for shipping costs for returns/exchanges.

Our new division within the LiveFitCulture Swag line is our "UNDER ONE HUNDRED." For this division we will only print 100 Clothing Pieces of the design. After that, it will never be printed again. We will not print more than 100 Pieces. Due to the limited availability we do not offer returns, exchanges, cancellations, and/or adjustments on the "UNDER ONE HUNDRED" division. All sales are final.
Once again our Swag Drop items are extremely limited in quantity and are only printed once. Once an apparel item has sold out, it is gone forever. On rare occasions, some accessory items may be produced again if deemed necessary.

QUALITY AND WASHING INSTRUCTIONS
To ensure the quality and integrity of the garment, we suggest washing them on machine wash cold, with an initial water temp not exceeding 30°C or 65–80°F, or as suggested inside the garment. 

All garments and fabrics are blends, or pre-shrunk to ensure a true fit after washing. To preserve the print as well as possible, it is suggested to wash the garment inside out (with the printed side in).


RETURNS AND EXCHANGES
We realize that you make choices in the buying process, and we want you to be happy with your purchase. Returns/exchanges may be necessary; and we will do our best meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase, please allow us to assist you with your order. We deal with returns on a per item basis. There are varying restocking and service fees. If you wish to make a return, please contact us within 7 days of delivery to discuss the matter first before sending back your items. We do not cover shipping costs for returns/exchanges. No returns or exchanges will be accepted unless requested within 7 days of delivery. All items must be in 'new' condition, including unwashed, unworn, with the original tags attached, and original packing slip included. 

We do not accept items to be exchanged that were already previously exchanged. Inventory for exchanges cannot be guaranteed or held aside while waiting on delivery. Exchanges are handled on a first come first serve basis. 

All sales are final outside the U.S. 

All prices are final, LiveFitCulture will not issue price adjustments for any orders if the item(s) goes on sale, or is discounted in any way. 


WHOLESALE PRICES
We do not offer wholesale; and are not interested in distributor accounts. LIVE FIT CULTURE SWAG can only be bought on LiveFitCulture.com/swag

PROBLEMS OR ISSUES NOT ALREADY COVERED.
If you have any issues that have not been covered on this page, please contact us and we will get back to you in order to help you resolve the issue as soon as possible.


LiveFitCulture Coaching Return Policy
Updated 11/20/18

In order for this Coaching program to be successful: LiveFitCulture needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – LiveFitCulture, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.